CPS Question from lurker

MrsNezumi

Hi,

Longtime lurker here.  I am currently matched with a boy from China and hope to travel to get him near Halloween!

 I have an unrelated question for the foster parents here or those on the board who are familiar with the CPS system.  My mom has done daycare for almost 40 years and just had to call CPS on a family in her daycare for the first time. (She's in Texas)  When she called in the complaint, they gave her the case # or call # and told her as the complainant, she could get an update on the case if she called in.  When she went to call in yesterday, a week after reporting the incedent, they told her they cannot give her any updates at all, ever.  She is very concerned for the safety of the child, who is no longer attending her day care.  Does anyone know whether or not she should be allowed to get an update?  She'll keep calling if she should be able to get an update, but doesn't want to bug them if she really can't.

Thanks!