Pedi office q

ArcticFox

Every time I call the pedi's office, I am put on hold.  The other morning I was on hold for at least 15 minutes.  DH was watching the kids and he kept thinking I was off the phone.. nope.

Then I took DD in to see the Dr on Friday, and they said they were going to call Saturday morning to check in with me.  (Her eye was almost swollen shut and they had NO idea why).  They have Sat hours 9-12 for emergencies, and I didn't get a call, so I called to talk to the triage nurse and the phone rang probably 30x and no answer.

Does this happen to you guys too?  It is just very frustrating to always be on hold like that, I mean I guess I expect it from Drs offices but I was trying to talk to a nurse to decide if DD should go to school and the hold time eats into my schedule.  Note - I otherwise love this pedi's office, and I don't expect instant satisfaction, but I can't remember ever not being on hold over the past 5 years.