New Phil and Ted stroller won't collapse?

LittleGreenCottage

I'm so upset! We purchased the P&T Dash off the Zulily sale recently. I was SO pumped to get a good deal, but it came today and we are ALREADY having problems. We put it together with no issue, and I collapsed and expanded it a couple of times to put it in the car. Went for a short walk to try it out, but couldn't get it to collapse again. Thank goodness it could fit in my car when it was extended. Brought it home and DH determined that one of the "release" triggers is stuck. I am SO disappointed - this is an expensive purchase and, what we thought was, a reputable brand. I called Zulily and they were very responsive and are contacting P&T. We'll see.....

 Has anyone else had this issue? How was it handled? Thanks!